1. Refund Eligibility

UnicsMed Sdn Bhd (“UnicsMed,” “we,” “us,” or “our”) strives to provide high-quality products and services to our customers. We understand that there may be instances where you need to request a refund. This Refund Policy outlines the circumstances under which refunds may be granted.

 

2. Product Refunds

Refunds for any physical products may be granted within 30 days of the purchase date if the product is damaged, defective, or does not meet your expectations. To request a refund for a physical product, please contact our customer service team and provide your order details.

 

3. Refund Process

Once your refund request is received and approved, we will process the refund within 90 business days. Refunds will be issued to the original method of payment unless otherwise specified.

Please note that processing times for refunds may vary depending on your financial institution.

 

4. Non-Refundable Items

Certain items may not be eligible for refunds, including but not limited to:

·      Products or services that have been used or consumed

·      Products or services that have been customized or personalized

·      Products with opened packaging or missing components

 

5. Contact Us

If you have any questions or concerns about this Refund Policy or our data practices, please contact us at:

info@unicsmed.com